Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to or contact us via our other channels, click here to find out.
Our vegan fabrics do not contain any animal substances (silk, angora, wool, etc.), we recycle water in production and our products are approved by the European Vegetarian Union after production and have a V-Label Patent. You can see the materials we use for every design on the design's page, "materials" section.
We are a 100% eco-friendly brand thanks to the production, material and production process of our fabrics. As we do not use any animal source in our fabrics, we recycle and reuse the water we use in the production process. Even the dyes in the fabrics produced do not contain any chemicals, they are fabrics that show dissolution when buried in the ground.
P.A.L opposes the anti-nature fast fashion and fully supports fair fashion. Focusing on distributing the fashion industry, which is one of the biggest industries harmful to the world, P.A.L produces its products as handmade with a wonderful team. We stand against excessive energy consumption by working focused on the pre-order. Our aim is to present elegance to people in a noble way.

As the customer, you have the right to return any product purchased within 14 days of delivery and be reimbursed for the full amount within 10 business days of the return's confirmation. Please note that the product must be in exactly the same conditions (new) as you received it.

  • Do not remove our information tag or do not snipped any tag. 
  • Do not lose our thank cards. 
  • Return the product to its original packaging, just as it was delivered. 
    Customers are responsible for the return shipping charges and eventual custom charges, unless the product is imperfect.
    If the product is imperfect, we take full responsibility of it's return charges. In this case, please send us a unpackaging video.
    If you need more information on how to proceed, please contact our customer service department by clicking here.
    Yes, you can, 1 time per product. But please be careful while you are shopping our designs. You can check the sizes with the "size chart" button on the product page. By doing that, you can prevent us wasting our start-up budget on shippings. ^^
    Yes, they are emission-free. We are incredibly careful about that. Even if the shipping courier isn't careful in this matter, we work with Ecologi to compensate it anyhow. Click here to learn more.
    We work with Ecologi to plant trees per every product we sold. Check our tree-planting profile by clicking here.
    All of our designs are designed in Switzerland and tailored in our sewing-workshop in Istanbul/Turkey.
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